![]() ![]() We hope to have another chance to provide the type of stay we both expect, and that you encounter a more friendly staff and sensible managers. We will also correct the issues with your room and am very sorry that we did not resolve that before you arrived. I will share your comments with the team and remind them of the importance of providing excellent guest service. I was also disappointed to read that you encountered rude employees and a bit surprised as I usually get many more compliments than complaints about the team. Please let me know if that did not occur. The 30 hold is automatically released upon check out unless you had additional charges. Just to clarify how that works, early check in fee is 50, the incidental hold to establish credit for charging things to the room is 30. ![]() I am very sorry that your stay was less than satisfactory and for the confusion with the fee and incidental hold. I truly can’t understand why any sensible person would hire such rude people who are so unwilling to give kindness and costumer service. We woke up to being itchy and upon looking there was black ants on the floor. On top of that the room shower leaked on the bathroom floor and we had to use towels for the floor because there was water everywhere. we also experienced a rude bartender who seemed bothered that we got a pack of tea and sugar (which was free to guests) when we asked about the breakfast buffet she had no interest in even giving us information. We agreed because we had just drove 14hrs and needed rest. She also informed us that the deposit was 30$ a night instead of the 50$ refundable deposit. ![]() Upon arriving the front clerk was very rude and laughed in my husbands face and stated that no hotel was ran that way and she would be charging us a 50$ check in fee for early arrival. I also asked about how much the refundable deposit was and was told in would be 50$. I called ahead of time to see if we could enter our room before check-in and the lady who I spoke to said it was fine as long as the room was ready. The staff was very rude from the moment we walked in. ![]()
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